Privacy & Security

Transaction Security

We value the trust you place in us and take the security of your information seriously. Our website uses Thawte SSL encryption to keep the information you provide us private and secure.  This useful security guide by Thawte details the key features to look for on this site and others to ensure that your information is secure. For your added peace of mind,  pages on this site that require you to submit your personal information  will also display the Thawte trusted site seal . You can click this seal  to verify our site's identity and security directly with Thawte before providing any information. In addition, all our payments are encrypted and processed securely through our processing provider, SagePay, ensuring that your payment details are sent directly and securely to our bank.

Should you choose to place your order and/or make payment with us over the phone, we  also have strict processes in place to ensure that the information you provide us is stored securely and carefully destroyed once your payment has been processed.

Please feel free to contact us should you have any questions or concerns about the security of your personal information.

We use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. We collect information from you for two reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we may collect about you includes your name, address, phone number, email address and credit/debit card details. We will never collect sensitive information about you without your explicit consent.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We use Google Analytics to help us understand how visitors engage with our website so that we can improve it. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Read more about Google Analytics and your privacy.

Occasionally, we contact our customers by email to tell them about special offers or discounts. Only if you have you have given your consent to be contacted (by checking the box during the ordering process), will we email you. Should you change your mind and not wish us to contact you, please contact us and we will remove you from our mailing list immediately. We do not send random marketing emails to personal email addresses (SPAM) and we do not share our mailing list with any other companies.

If you have any questions/comments about privacy, please contact us.